Business Terms and Conditions

Any training product or service offered by J3MS Consulting Ltd will be conducted, without exception, in accordance with these terms and conditions and any booking will be considered as an acceptance of these terms and conditions.

1. Definitions
The term Service Provider means J3MS Consulting Ltd, their agent or representative. Client means the organisation booking and/or paying for the services. Delegate means a person attending (whether in person or virtually) the training course, assessment or seminar.

2. Bookings
Bookings and any enquiries must be directed to J3MS Consulting Ltd published office, or their appointed agent or representative (the identity of which will be advised to the client). Bookings must be confirmed in writing by the client and will be considered as confirmed upon receipt of such notification. The service provider will accept provisional bookings and hold them for a maximum of 14 days, but will incur no liability in respect of them. Either the service provider or the client may cancel such a booking until they are confirmed in the manner described above. If the client does not cancel a provisional booking within the 14 day provisional period, it will be converted into a firm booking and incur cancellation costs as per the schedule in paragraph 4 below.

3. Notification of Delegates
The maximum number of delegates will be specified at the time the booking and confirmed in writing. This number cannot be increased by the client without the approval of the service provider. 

4. Cancellations
All confirmed bookings that are cancelled by the client will carry a 10% cancellation fee to cover administration costs and if the training is cancelled within the below timescales then the following fee schedule will apply:
Within 28 days of the course commencement = 50% of the full fee.
Within 14 days of the course commencement = 75% of the full fee.
Within   7 days of the course commencement = 100% of the full fee.

If the Service Provider is notified of a cancellation within the cancellation period(s) shown above, it will be at the discretion of the service provider whether the training course or service can be reallocated, although the service provider will endeavour to accommodate a request for an alternative date. The original booking will remain subject to the standard cancellation rules set out above.

5. Charges & Payment
The prices charged by the service provider are decided upon in line with the period of training provided, the number of delegates and other factors. All prices exclude VAT.

These charges will be notified at the time of booking. Clients will be invoiced by the service provider direct and should complete payment within 30 days of the date of the invoice to the address shown on the invoice or a penalty charge will be incurred by the client. The penalty for late payment will be at 5% above the current standard Bank of England interest rate per month or any part thereof.

6. Training Venues, Travelling, Accommodation & Subsistence 
All quotations for training or other services will specify all costs of the trainers travel, accommodation and subsistence. 

Unless agreed by the service provider, all training venues will be secured and paid for by the client.  The service provider will specify the type, size and layout of the training at the time of booking.  All meals and refreshments for both delegates and trainers will be provided by the client for the period of all training provided.

7. Equipment & Belongings
The service provider will not accept liability for loss or damage to any equipment or other belongings, however caused. Delegates are responsible for the safekeeping and appropriate use of items loaned to them. Damage or loss of such items will be charged to the client.

8. Health & Safety
The service provider will take reasonable steps in relation to the health and safety of the service provider and/or delegates; however the responsibility for health and safety issues remains with the client throughout.

9. Confidentiality.
The client and delegates will keep secure and not disclose any information of a confidential nature obtained by reason of the training received except information which is already in the public domain. The provisions of this section shall apply during the continuance of this agreement and indefinitely thereafter.

10. Delegate Behaviour
The service provider reserves the right, at its sole discretion, to dismiss any delegate from the training course or seminar on the grounds of misconduct or upon failure of any mandatory section of a course.

11.Force Majeure
The provision of training may be totally or partially suspended by the service provider to the extent that delivery is prevented through any circumstances beyond its control.  The service provider will endeavour to rearrange the training where this is possible, however if changes or cancellations are made by the client, the cancellation schedule in section 4 will apply.

12. Intellectual Property Rights
The service provider retains its intellectual property rights in all of its materials, documents and/or software, none of which may be reproduced, modified, amended, stored in any retrieval system or transmitted, in any form or by any means, otherwise than for the purpose specified by the service provider. The material described above remains with the service provider and may not be used by the client, delegate or other party for training purposes. If the service provider becomes aware of such use then legal action may be taken to stop such activity and to seek compensation.

13. Variation
No variation of these terms will be valid unless evidenced in writing and signed by a duly authorised representative of the service provider.